Job Title:  Technical Services Representative
Job Locations:   Greensboro, Winston-Salem, Raleigh, Durham (other Carolinas areas considered)

Infinity Technical Services Division, Inc. (Infinity TSD) is an electrical power system service provider that specializes in managing the life cycle of industrial and commercial electrical distribution equipment, rated 208V through 38KV. We are committed to delivering a best-in-class customer experience by maintaining transparency and honesty and offering top-quality services, delivered by our team of well-trained and experienced technicians, at a reasonable price. As a privately-owned company that is not owned by private equity or a large corporation, Infinity TSD prioritizes the needs of our customers and employees. Our focus remains on delivering exceptional service, maintaining long-term relationships with our customers, and creating a positive and empowering work environment for our team.

Infinity TSD is currently seeking a highly motivated and experienced Technical Services Representative to join our team. As a Technical Services Representative, you will be responsible for performing electrical startup, maintenance, testing, and troubleshooting of electrical distribution equipment rated 208V through 38KV at our customers’ facilities. Other locations considered include Greensboro/Winston-Salem and surrounding areas.

This position requires a working knowledge of electrical distribution equipment from all manufacturers, and familiarity with electrical power distribution systems. You must have at least five years of field service experience working for an electrical equipment OEM or electrical equipment testing companies. Experience terminating, splicing, and testing medium voltage cable is preferred.

You will be required to travel in the Carolinas and surrounding states. Often you will be working during client maintenance outages and emergencies that may include evenings, weekends, and occasional holidays. The ability to respond to emergency calls off hours is also required.

The successful candidate will have a professional, polite, and respectful customer service-oriented attitude. You must be able to manage and track travel expenses, and complete expense reports with receipts and documentation monthly.


  • Perform electrical startup, maintenance, testing, and troubleshooting of electrical distribution equipment rated 208V through 38KV including switchgear, circuit breakers, MCCs, transformers, etc. Knowledge of a wide variety of test equipment, testing techniques, and general knowledge of the NFPA 70B requirements for maintenance of electrical equipment.
  • Perform medium voltage cable terminations, including heat shrink, cold shrink, elbows, T-Bodies, and splices
  • Installation, and upgrade of electrical components such as circuit breakers, power monitoring hardware, instrument transformers, protective relays, energy reduction maintenance switches, etc.
  • Respond to emergency calls off hours
  • Manage and track travel expenses and report with documentation monthly
  • Provide professional, polite, and respectful customer service at all times
  • Prepare professional customer test reports using PowerDB


  • Valid driver’s license and ability to travel regionally
  • Ability to pass drug screening for employment and for ongoing customer requirements as needed
  • Ability to perform the requirements of a field based Technician including managing a busy work schedule, arriving at customer sites prepared for work and on time
  • Lifting of bulky test equipment and job materials, ability to climb ladders, and work at heights on lifts or ladders.
  • Ability to work as a part of a crew or as an individual
  • Ability to follow all Infinity TSD and customer required safety procedures
  • At least five years of field service experience working for electrical equipment OEMs or electrical power testing companies
  • Strong knowledge of electrical power distribution systems required
  • Knowledge of VFDs a plus
  • Knowledge of Automatic Transfer Systems, both PLC based and controller based is an advantage
  • Hospital Isolation Panel testing and certification is a plus
  • Experience terminating, splicing, and testing medium voltage cable preferred
  • Working knowledge of low and medium voltage switchgear, switchboards, MCCs, panelboards, circuit breakers, busway, starters, contactors, grounding systems, ground fault systems, protective relays.
  • Working knowledge of power monitoring hardware installation, including communication network wiring and troubleshooting.
  • Familiarity with IoT hardware and communication protocols is helpful.
  • Knowledge of circuit breaker primary and secondary testing required
  • Experience with cable testing including VLF, hipot, TANDELTA, and PD is preferred
  • Transformer oil sampling, and testing preferred
  • General mechanical repairs on electrical switchgear and circuit breakers is required.
  • OSHA 30, NFPA70E, and electrical safety training helpful, but can be provided
  • Professional, polite, and respectful customer service-oriented attitude

If you are looking for a fun, exciting, and challenging opportunity to work with a small team of professionals in a fast-paced environment, then we encourage you to apply for this position. Please submit your resume and cover letter stating your compensation requirements.

Benefit options available: Health, Dental, Vision, Short Term Disability, Accident Insurance, Critical Illness, and Life Insurance.

We are committed to excellence, and we want to show you what separates our company from the rest.